Lincoln Nautilus: Phone as a Key / Phone as a Key – Troubleshooting

Phone as a Key – Frequently Asked Questions

How can I tell if my vehicle has Phone as a Key?

The touchscreen shows the Phone as a Key reset option if your vehicle has Phone as a Key. If you have registered your vehicle through the Lincoln Way app, a control button appears on the home screen of the Lincoln Way app.

What happens if I cannot unlock the vehicle with Phone as a Key?

Attempt to move your phone closer to the vehicle. Check that the Lincoln Way app is still running and that the Phone as a Key control screen shows connected. If the phone is connected, attempt to press the remote unlock button in the Lincoln Way app. If the phone is not connected or the remote unlock button does not work in the Lincoln Way app, attempt to force close and restart the app.

Why do I get a No Key Detected message in the instrument cluster display when I am using Phone as a Key and my phone is in the car?

Your phone’s Bluetooth connection has been disrupted or is not connected. Try reconnecting your phone's Bluetooth connection. Move the phone closer to the center of the vehicle near the cup holder or center console. Verify your Phone as a Key is still active, enabled and has not been revoked.

What do I do if my phone is lost, damaged, or the battery has depleted?

Use the Backup Start Passcode that you created to protect you in the event that you lose your phone, damage it, or the battery depletes. See Using the Backup Start Passcode.

How many phones can I use for Phone as a Key?

You can program and activate up to four phones with Phone as a Key to your vehicle.

How does a valet drive my car if I only use my Phone as a Key?

Have the valet use the temporary valet passcode that you created when using valet mode. See Using the Valet Mode.

I uninstalled my Lincoln Way app and reinstalled it. Why am I not able to get a new Phone as a Key?

Remove the Phone as a Key that was previously associated with your phone or reset Phone as a Key from your vehicle, and then request a new Phone as a Key. See Programming Your Phone.

Why can I not remotely start the vehicle with my Phone as a Key?

Using the Lincoln Way app, verify your Phone as a Key setup is complete and enabled via Bluetooth connection on at least one phone. If Bluetooth has connected but Phone as a Key setup is not complete, complete the setup of your Phone as a Key, as prompted from the Lincoln Way app. See Programming Your Phone.